I HAVE AN IDEA FOR SMARTGLASS PRODUCT, WHERE CAN I SUBMIT THAT?
We're always open to hearing feedback from creative cooks like you. Just drop us a line here or follow us on social media (and thanks for sharing).
DO YOU TAKE ORDERS OVER THE PHONE?
Yes, of course! To place an order by phone, please contact our customer service department at 212.432.0001. While our sales specialists can help you determine which products you need and answer any questions you may have, to expedite the process please have product SKUs as well as your shipping and billing information ready to go.
WHAT IF I NEED TO CANCEL MY ORDER THAT I PLACED ONLINE?
If for some reason you need to cancel your order, please call 212.432.0001 immediately after placing your order, and we'll do everything we can to accommodate your request. To give you the best service our automated process fills orders extremely quickly, so unfortunately the time window for changes or cancellations is very short.
Please note: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.
WHAT IS YOUR RETURN POLICY?
If you are not satisfied with your purchase, we are here to help.
Returns will only be accepted on purchases from Creokitchen.com. If you have purchased your product from another website or retailer outside of www.creokitchen.com, please contact that retailer directly.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and include a Return Authorization number. Please fill out the contact form for returns to be addressed.
The following items may NOT be returned:
- Any item without a return authorization number.
- Used or damaged items
- Discontinued products
- Products that are not in their original packaging and containing all accessories
- Items over 30 days of the shipment receipt date
Please be aware, you may be charged a 10% restocking fee.
Once your item is received and inspected, we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card, which may take a few days to process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Creo products carry a limited one year warranty on manufacturer defects, with the exception of Smartglass products. In the case that your product arrives broken, or experiences some other manufacturing defect, please immediately discontinue use, document photos of the issue and email email@example.com within 5 days of receipt so we may open a case. We will replace product that arrives in unusable condition that has been shipped from Creokitchen.com, but cannot replace or warranty against breakage from other retailers, during use or other normal wear and tear. If you have an issue with a Creo product, please feel free to email us or call us at 212-432-0001 and we will do our best to satisfy you.
WHAT IF I HAVE RECEIVED DAMAGED OR DEFECTIVE MERCHANDISE?
We stand by our products and issue free replacements for any item that has a manufacturing damage, defect, or other seller related issue. To report defective or damaged merchandise, please fill out our contact form here.
WHAT IS YOUR SHIPPING POLICY?
Orders placed on www.creokitchen.com or fullcirclehome.com can be shipped to the fifty United States. Full Circle Home uses FedEx as their primary shipping vendor. Rates and lead times are subject to FedEx and Full Circle Home cannot guarantee delivery, below are the expected delivery windows.
FedEx SmartPost (7-10 days)
FedEx Home Delivery (5-7 days)
Orders shipping Express must be placed by 3:00pm EST to ensure same day processing. Any orders placed after 3pm EST will be processed and shipped the following day. Orders placed on Friday, Saturday or Sunday will be processed the following Monday. While most Ground orders process and ship within 2 business days, please allow up to 5. You will receive a shipping confirmation with tracking upon shipment.>>
WHAT ARE YOUR SHIPPING RATES?
Paid shipping rates may vary. Orders shipping within the United States are automatically calculated at the time of purchase based on the delivery service requested, the size and/or weight of the package, and the shipping and destination postal codes. If the shipping address provided at the time of purchase is incorrect and/or a package is returned, additional shipping fees will apply.
Please see shipping policy for more details.
DO YOU OFFER PROMOTIONS?
Promotions are offered for a limited time only and result in a dollar or % value off product, order or shipping charges. Promotions require the use of a code entered during check out. Promotions cannot be applied to prior purchases or timeframes extended. Multiple promotions cannot be used on the same order. Promotions may or may not be combined on both Full Circle & Creo products. To gain access to insider information and promotional discounts, please register for our mailing list in the footer . If you have questions on a specific promotion, please contact customer service through the contact us section.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an ordersubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Full Circle Home LLC collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Full Circle Home LLC
146 West 29th Street 9W New York, NY 10001
WHERE ARE CREO PRODUCTS PRODUCED
Creo products are manufactured all over the world. This allows us to be selective about the materials and factories we use to develop each of our unique products.
WHERE CAN I FIND CREO PRODUCTS?
Creo products are available online, in national chain and independent shops in the United States and across the world. To find the store nearest you, visit our store locator or contact the distributor in your country.
DOES CREO SUPPORT ANY CHARITABLE DONATIONS?
As part of our effort to contribute to our community, we participate in a number of charitable endeavors and donations. Unfortunately, due to the nature of our business we can’t give to every cause or provide donations for every event. If you have something in mind, don’t hesitate to reach out to us! Please use the contact form here.
WHERE CAN I FIND YOU ON SOCIAL MEDIA?
Creo is active on Facebook, Instagram and Pinterest. There you’ll find sneak peeks on new products, giveaways, reviews, green living tips, and more! Like us, follow us, contact us! We’d love to hear from you.
ARE YOU HIRING?
We are constantly looking for passionate team members as we grow. We post available positions on a number of job boards, including LinkedIn. Feel free to contact us directly about future opportunities here.
NOT FINDING WHAT YOU ARE LOOKING FOR?
If you have a question that you can’t find an answer to on our site, please contact our customer service department. We are available via email or phone at +1 212.432.0001, Mon-Fri 9am-6pm EST, and would love to hear from you!